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To view the FAQs and T&Cs of your personal giftcard, please select one the help options in the right side menu. If you still have any questions or you want to receive a copy of the FAQs or Terms & Conditions, please call 0330 808 5057.

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To report your Gift Card lost or stolen call 0330 808 5057 24 hours a day.

If you are having difficulty using your Gift Card please call 0330 808 5057 to speak to one of our Customer Services Representatives who are available 8am to 8pm Monday to Friday.

To dispute a transaction on your Gift Card call our Customer Services Representatives who are available 8am to 8pm Monday to Friday on 0330 808 5057.

To request a redemption of the balance on your Gift Card please call a Customer Services Representative on 0330 808 5057 between 8am and 8pm Monday to Friday or write to us at Customer Services, Blackhawk Network (UK) Limited, PO BOX 1586, Westside, London Road, Hemel Hempstead, Hertfordshire, HP1 9SF.

Calls to Customer Services are charged at the same rate as 01 or 02 numbers on mobile phone tariffs

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Customer Services
Blackhawk Network (UK) Limited
PO BOX 1586, Westside, London Road
Hemel Hempstead, Hertfordshire
HP1 9SF


If you wish to make a complaint or are unhappy with the service we have provided please see our Customer Complaints Policy.